I just wanted to give a quick shout out to Katrina (Smokin Kat), Matt & Bruce over at MAK Grills for their excellent, second to NONE, customer service.
First, They all patiently took several phone calls from me as I had many many questions about the new 2017 MAK 1 Stars AND the new FlameZone system as well as the new MAK Searing Grate & Griddles. They carefully answered every one of my multitude of calls & questions so I knew exactly what to expect.
Second, after talking with Matt, he recommended that before I take the 2014 mode MAK 1 Star down to Kevin (stalag), who bought it, that I send in the PelletBoss controller and have it updated to the latest firmware/programing. Since I see my friend Jason (Smokin J) every Sunday, and he owns my original MAK 1 Star, he decided to piggy back onto the order and get his PelletBoss controller upgraded as well. I sent BOTH controllers to MAK two weeks ago, and got them both back less than a week later. This upgrade was at no charge and they wouldn't even let me pay shipping back! The only cost I had was the $13.40 for flat-rate priority mail getting them there.
You just cannot ask for better service than that! They have PROVEN time and again why they are known as the best!
Thank you MAK Grills!
Cliff
P.S. Jason says thank you too!
