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Author Topic: Customer service from Char-Broil for The Big Easy srg  (Read 686 times)

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Offline drvrbob

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Customer service from Char-Broil for The Big Easy srg
« Reply #-1 on: July 26, 2016, 10:09:54 AM »
Just want to say my srg I received it Friday cooked on it Saturday and Sunday and the Smoke Box handle came loose I called Char-Broil and they are sending me a complete smoker box assembly although I just needed thehandle great customer service I have cooked  2 meals on the srg and it was great.I love this thing.
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Offline TMB

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Re: Customer service from Char-Broil for The Big Easy srg
« on: July 26, 2016, 10:28:43 AM »
Good to hear..   They do have good service

BTW... Welcome to the forum!
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Member #2
2 SRG's  (infrared)
1 BEESR (ele Big Easy infrared)
1 DC smoker/ charcoal SRG (infrared)
1 Infrared smoker (Home Built pellet smoker)
1 Grill2go ice (infrared)
Rec-Tec smoker
Weber Smokey Joe (Silver)
I HAVE AN INFRARED ADDICTION

Offline Roget

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Re: Customer service from Char-Broil for The Big Easy srg
« Reply #1 on: July 26, 2016, 12:04:37 PM »
I agree with Tommy. Great customer service.

They sent me a new regulator on just my word that the SRG didn't seem to have a strong enough flame.
I didn't even ask for it. The rep. was very helpful and offered the replacement.
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YCDBSOYA

GMG Davy Crockett
GMG Jim Bowie
Charbroil SRG
Charbroil BigEasy
Blackstone Pizza Oven
Blackstone Flat Top X 2 (36" & 28")
DBS w/Auberins dual probe PID
Anova Precision Sous Vide Cooker
Grand Hall 3 burner Grill w/rotisserie,smoke tray, & side burner
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