I was playing around with my new PBC today and was having issues with temps and cooking time and sent off an email to the company with some questions. I thought they might get back to me next week sometime. Mind you this was Sunday at about 4:00 pm California time. At 6:00 pm I'm out in the backyard checking on my ribs and the phone rings, It's Noah, the president of the company. He wants to know exactly what happened and then he diagnoses my problem and let's me know what I need to do to fix my issues, says to call him back anytime. Turns out I was letting it get too hot before I put the lid on.
Who does that? On a Sunday night? Well, this guy does. Now, that's customer service! Oh, and the ribs were awesome.