I still have not heard from either Noah or Amber but it is a weekend so that is probably why. I would also like to say that I have never put the cover on the PBC while it was hot or even warm. It has always been the next day when the cover goes back on. Since the cooker sits under the carport, I don't feel the need to get the cover on it as soon as possible.
I'm not even asking them to replace the cover or even blaming them for it cracking, I just want some reassurance that if I do buy another cover for it and spend the kind of money I did for this cover, that it is not going to start having problems in only a year. To be honest, I have had cheap covers from Walmart last longer than a year before they start cracking.
Wayne