A Shout Out To ChefSteps

[Dave R.]

I purchased our Joule in February of 2016. Used it often and really appreciated how well it worked. Then around mid 2017 it acted up a little but with customer support ChefSteps got it working as designed. Well a couple of week ago I could not get it to pare with my wifi router. Managed to get it to work bluetooth but wasn't pleased with that option. To make this narrative a little shorter I eventually went to their web site to see what they recommend users try to correct these occasional hick ups but to no avail. I then contacted ChefSteps with the problem. They decided my Joule was beyond repair and are sending me a new one at no cost. The kicker is I bought it from Amazon. Now I don't know how you see it but for a product to be used for roughly 34 months, purchased from a second party vendor and to replace it without question is pretty darn amazing to me. At the time of purchase I was a little concerned with having to rely on an app to operate it but in the end game ChefSteps stands behind their product and have earned a high level of respect from me. I know there are other manufacturers that stand behind their product but those numbers are far to few. Thank you ChefSteps.

[HighOnSmoke]

That is great customer service! They know how to keep customers happy!

[zueth]

Thats great to hear, I am a happy owner as well.

[Pappymn]

Great story


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[KJRsmoker]

I have a Joule also.  As for Amazon, I initially purchased mine on Amazon from a third party vendor.  Upon receiving it, it was clear that the Joule had already been opened and used.  I immediately packaged it back up and returned it, and then ordered directly from ChefSteps.  Been happy with it ever since.  I hope that if mine ever breaks, I get the same support you did.

[Dave R.]

I have a Joule also.  As for Amazon, I initially purchased mine on Amazon from a third party vendor.  Upon receiving it, it was clear that the Joule had already been opened and used.  I immediately packaged it back up and returned it, and then ordered directly from ChefSteps.  Been happy with it ever since.  I hope that if mine ever breaks, I get the same support you did.

I hope you do too. Frankly I was a little surprised but so glad they are willing to back their product as they have. I suspect since you purchased directly from CS you'll get the royal treatment should an issue develop.