Worst customer service ever!

[LostArrow]

I love academy sports have bought things there for years.
I've had about 6 online orders & 2 have been wrong !
Took the first one back to the store & got straightened out only after getting a manager.
Decided to try online when my 12 qt Dutch oven was missing a lid.
First call 15:00 min wait for available customer agent.
Then tried to "chat " with agent & waited another 15:00 min.no answer!
Called back finally after 17:00 min got an answer & the pleasant rep. Stated that for replacement parts the wait was 3-6 weeks!
Well I hope I get it but definitely the last item from academy I get online.
The service from Amazon & Dicks greatly superior

[Saber 4]

I agree, they have gotten way to big for their britches and don't seem to care about the customer anymore. I don't even go in the store anymore, which is sad because I've been shopping there since I was a kid and they were a one store army surplus place.

[smokeasaurus]

That is sad to hear. Maybe Two Pockets can shed some light on this.............

[TMB]

Ken will know I'm sure. I do know they were sold to a larger company some years back and that may be why this is happening