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Welcome from mid ALabama, we are getting more and more members from NC. I work for Academy Sports and your grill is an Outdoor Gourmet brand, that is one of Academy's private labels. Different manufacturers build grills to our specs and brand it with that name for us. Since pictures have been posted here of that grill with the Traeger thermometer in the hood I guess I can tell this. When it first came out we got an email saying there was an issue with the hood thermometer that came with it and we should get our assembler to chunk that one and get one we sell off the shelf to replace it. When I had him assemble the grill he gave me the one that came with it and it was marked Traeger. I can only guess that the factory in China that builds the same grill for Traeger just grabbed it and put it in the box. Parts seem to be interchangable on them. There were two known problems when they first came out, one was two wires reversed that would cause it not to heat properly and one was the ignitor rod that would cause it to blow fuses. We took them off the shelf until a fix could be identified. So far anyone who has gotten a defective one has been able to call customer service and get the parts to fix it or return it for your money back. BTW, when that grill first came out Academy sold it for $499, which was still a pretty good price. Sorry for the long winded welcome.
Quote from: TwoPockets on January 23, 2013, 06:28:25 PMWelcome from mid ALabama, we are getting more and more members from NC. I work for Academy Sports and your grill is an Outdoor Gourmet brand, that is one of Academy's private labels. Different manufacturers build grills to our specs and brand it with that name for us. Since pictures have been posted here of that grill with the Traeger thermometer in the hood I guess I can tell this. When it first came out we got an email saying there was an issue with the hood thermometer that came with it and we should get our assembler to chunk that one and get one we sell off the shelf to replace it. When I had him assemble the grill he gave me the one that came with it and it was marked Traeger. I can only guess that the factory in China that builds the same grill for Traeger just grabbed it and put it in the box. Parts seem to be interchangable on them. There were two known problems when they first came out, one was two wires reversed that would cause it not to heat properly and one was the ignitor rod that would cause it to blow fuses. We took them off the shelf until a fix could be identified. So far anyone who has gotten a defective one has been able to call customer service and get the parts to fix it or return it for your money back. BTW, when that grill first came out Academy sold it for $499, which was still a pretty good price. Sorry for the long winded welcome.No problem Two Pockets. Do you know what wires were re versed?Thanks
