Let's Talk BBQ
Outdoor Cooking Equipment => Charbroil Infrared & SRG style Cookers => Grills & Smokers => Big Easy (BEESR) and SRG Type cookers => Topic started by: drvrbob on July 26, 2016, 10:09:54 AM
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Just want to say my srg I received it Friday cooked on it Saturday and Sunday and the Smoke Box handle came loose I called Char-Broil and they are sending me a complete smoker box assembly although I just needed thehandle great customer service I have cooked 2 meals on the srg and it was great.I love this thing.
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Good to hear.. They do have good service
BTW... Welcome to the forum!
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I agree with Tommy. Great customer service.
They sent me a new regulator on just my word that the SRG didn't seem to have a strong enough flame.
I didn't even ask for it. The rep. was very helpful and offered the replacement.