Let's Talk BBQ
General => General Discussion & Topics => Product Reviews => Topic started by: ACW3 on November 03, 2014, 10:01:00 PM
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I bought a de Buyer double boiler from Williams Sonoma a number of years ago. I saw this double boiler not long after it showed up in a Williams Sonoma when I lived in Virginia. I saw the benefits of being able to have one pot that was actually two pots-in-one for making sauces. I bought it and have been using it until about a week ago. There is a sight glass level that allows you to see the amount of water in the inner pot. Well, I managed to break the sight glass. I contacted Williams Sonoma to see if I could get a sight glass replacement. Within hours I received an email that said they were forwarding it to the supplier, a French company called de Buyer. By the next morning I received another email, this time from de Buyer. They were sorry for the trouble and they would be sending me a new double boiler from their warehouse in GA. It arrived today. Needless to say, their response to my problem went above and beyond my expectations. I wish more people acted as they did. BRAVO to both Williams Sonoma and de Buyer. I will continue to shop them both.
Here is the box my new double boiler came in.
(http://i1034.photobucket.com/albums/a429/acwiesemann/IMG_1391_zpsf63ee936.jpg) (http://s1034.photobucket.com/user/acwiesemann/media/IMG_1391_zpsf63ee936.jpg.html)
This is my new double boiler.
(http://i1034.photobucket.com/albums/a429/acwiesemann/IMG_1393_zps5a66f2e1.jpg) (http://s1034.photobucket.com/user/acwiesemann/media/IMG_1393_zps5a66f2e1.jpg.html)
Back to making sauces, again. I’ll try real hard not to break the new one!!
Art
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I worked for WS for a year or so. Great company. Outfitted most of my kitchen with a 40% employee discount. Spent more than I made
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Good to hear about great customer service like that!
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Great customer service, nice to hear there are companies that still know how to treat their customers right. ;)
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Big fan of stories like this.
Now your first sauce should be Gravey ;D
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Big fan of stories like this.
Now your first sauce should be Gravey ;D
Gotta second that.
Hub
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Art, that is great customer service. Wish all companies took care of their customers like that.
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Big fan of stories like this.
Now your first sauce should be Gravey ;D
Gotta second that.
Hub
(http://3.bp.blogspot.com/_wDxIGKHFf04/TMz7sAf0JoI/AAAAAAAADSc/5kw4f0zcEqk/s1600/gravy4.jpg)