I hope everyone read the pm I sent and I was really trying to be careful to respect the fact that someone was disappointed with their purchase! i also had problems with the PBC that were my fault and I contacted Noah and I got myself squared away. I have had numerous problems with some other pits that I own or used to own. Probably are mostly caused by me!! I feel bad that a member felt that he/she was harassed!! That was not my intentions at all.
I take being a moderator very seriously and do not take any joy in having to "flex my muscles". I also take very seriously our relationships with our Forum sponsors and of course all of you!! You are like my extended BBQ family and I really hope that you all feel what I was doing was fair and helpful to a newer member that was obviously unhappy with his purchase.
I hope he gets his equipment straightened out and he will come back on here and join us and just "Talk BBQ"
Smoke
Hey Smoke,
I took your comments in the way they were meant. I have had nothing but positive encounters with Noah and Amber at PBC. I also understand the typical "frustration" that a user might feel and the desire to "lash out". Early on you made it very clear that PBC was a unique company - dedicated to making EVERYONE of their customers satisfied. Each question I've put to them was answered patiently (given my lack of experience) and completely. I have had a chance to talk with both Amber and Noah on the phone and in every case they were gracious and helpful.
I suspect each of us has had an opportunity to deal with companies that are 180* different. And I also suspect these experiences shape our expectations when we have a problem with the next device or company. I know for myself this is exacerbated later in the evening... just sayin'...
My experience with the PBC company is entirely different.
I know what it is like to be disappointed with a purchase - we all do. All I can say (from my personal experience) is that PBC is unique. I sincerely hope smokendevon will give them a chance. I am confident he will be happy with the result.
My ONLY comment re: your response is the exclamation points. As a friend, let me say they were a bit over the top - two at a time indicates a more strident tone than I think you intended. Just my observation. I have looked back at many of your posts and I realize this is your "style". I have no problem. But, maybe others who do not "know" you might. Just a thought.
Cheers,
David