Let's Talk BBQ
FORUM SPONSORS => Pit Barrel Cooker Co. => Topic started by: 70monte on October 09, 2015, 04:19:34 PM
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Hi,
I bought a PBC cover in August of 2014. My PBC sits under a large carport that has sides so it's not in direct sunlight or gets any direct moisture on it. I discovered the other day that the cover is starting to crack on the top part of the cover in several places and the entire cover feels brittle and dried out.
For those of you who have this cover, have you experienced this with your cover within a relatively short time? I have other covers on my other grills that go 3 or 4 years before this starts to happen. I have contacted PBC about it by email but was wanting to know if other people were having this issue. Thanks.
Wayne
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No issues with mine Monte but mine is kept in the garage when not being used. Maybe this would explain why they are selling a new and improved version now! :-\
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I didn't know that they were selling an improved cover.
Wayne
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Here is some pictures of the cover and where it sits and a picture of the carport.
(http://i2.photobucket.com/albums/y27/waynetd/069_zpsusblqmux.jpg) (http://s2.photobucket.com/user/waynetd/media/069_zpsusblqmux.jpg.html)
(http://i2.photobucket.com/albums/y27/waynetd/070_zpsmztb7c4u.jpg) (http://s2.photobucket.com/user/waynetd/media/070_zpsmztb7c4u.jpg.html)
(http://i2.photobucket.com/albums/y27/waynetd/071_zps4eecbncq.jpg) (http://s2.photobucket.com/user/waynetd/media/071_zps4eecbncq.jpg.html)
(http://i2.photobucket.com/albums/y27/waynetd/072_zpsztklymak.jpg) (http://s2.photobucket.com/user/waynetd/media/072_zpsztklymak.jpg.html)
(http://i2.photobucket.com/albums/y27/waynetd/073_zpshxs5w3tr.jpg) (http://s2.photobucket.com/user/waynetd/media/073_zpshxs5w3tr.jpg.html)
Wayne
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I can see why they are offering a better quality cover now......let us know what Noah and Amber have to say...........
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They still have not responded to my email but I'm in no hurry. I didn't want to bother them with a phone call for this so I'll just wait. I did find some additional small tears in the cover after looking at it more closely. It appears that this cover has two layers since there is not any actual holes in the cover yet but that the outer layer is what is cracking.
Wayne
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It's UV damage.
The 1999 weber I'm restoring came with original cover & still in decent shape!
I've got a 6 month old "deal of the day cover from Amazon, in the sun that's already cracking!
I did give the cover a 1 star rating & posted pictures
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My cover isn't cracking and it will be a year from this Christmas. Sit under a patio roof but gets both sun and some sideway wind blown rain.
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I like your wheels .
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which wheels would that be?
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which wheels would that be?
the ford mustang
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Which Mustang? The one on the left is my fiancée's 2007 GT and the one on the right is my 2014 GT. Thanks for the compliment which ever one it is.
Wayne
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Covers are a grill manufacturer's frustration.... It is an item that they do not make, so maintaining quality control is more difficult. And - 1 cover will survive one region's weather - but the same cover will not do as well in another area of the country - or planet....
And - I doubt this is an is an issue in your case, but I have seen some folks put the cover on a pit - as soon as it would not burn them to do so. Be sure the PBC is completely cooled down before installing the cover. The concern here- is not about fire ( tho one can't ignore those potentials either ;D ) but, that the additional heat can shorten the life of the cover because it speeds the aging process. Heat and UV play havoc on all plastics. The more "plasticizers" ( chemical compounds that make plastics flexible ) in a product - the the more they can be affected by heat/UV.
High-quality covers can be expensive. Especially if the cover is for a grill that is not a very common size and style.
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Amazon sells some very high quality covers that are reasonable priced. Wouldn't be an exact fit but should do the job
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I just checked mine out and the interior does not look like yours. Maybe I have the new version....never a problem with mine. I think Noah should replace it.
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Let's allow Noah and Amber a fair opportunity to address the questions about the cover for Monte. Good companies are constantly searching for ways to improve their products, whether they are cars, computers...or cookers.
And - in that process, we all decide when to buy - based on the product being produced at that time. I think we all have had the experience of buying "XYZ" - then they come out with a new model next week :D. That, is just the luck of timing. SO, Pleas do not make an assessment about "blame". Allow the manufacturer to address this issue with a cover directly with their customer first.
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They have upgraded their cover since the first one and it is much more heavy duty..............
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I still have not heard from either Noah or Amber but it is a weekend so that is probably why. I would also like to say that I have never put the cover on the PBC while it was hot or even warm. It has always been the next day when the cover goes back on. Since the cooker sits under the carport, I don't feel the need to get the cover on it as soon as possible.
I'm not even asking them to replace the cover or even blaming them for it cracking, I just want some reassurance that if I do buy another cover for it and spend the kind of money I did for this cover, that it is not going to start having problems in only a year. To be honest, I have had cheap covers from Walmart last longer than a year before they start cracking.
Wayne
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By no means did I want you to feel I was pointing at you in a negative context with my comments. I have seen threads that comments get going further and further - before allowing the company to respond - and...hard feelings occurred. All for nothing. Folks formed opinions before there was even a fair opportunity for a "fix" of any kind.
So, that is why I always recommend contacting the vendor/manufacturer first - then give them enough time to respond - before we start discussion threads. Misunderstandings are quick to occur and slow to heal ;D.... Just want to see that you feel you get fairly treated - as well as give the same opportunity to PBC. ;)
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Tee is correct....I am surprised you didn't a call. I have talked to them both and they are some fine people. I had a little problem with my PBC when I first got it, thats how I ended up with the cover. I'll bet when you do talk to them they will make it right.
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I didn't start this thread to bad mouth PBC. I started this thread to find out if other people were experiencing the same thing I was. I'm not upset or feel negatively toward Noah or Amber because my cover is cracking. They didn't make the cover so there is no reason to be upset at them. I'm not upset about it anyway as there is more things in life to worry about than that.
As for them not contacting me yet, It was a holiday weekend and today is a holiday so I'm sure that is the reason. Maybe the email I sent didn't go through. If I wanted a quick resolution or even felt it was that important, I would have called vs using email. I just didn't feel like it was that important of an issue for them to address on a holiday weekend. It is something that can wait.
Wayne
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No worries Wayne. I understood your posts, and really just did not want anyone else to feel we need to jump to a conclusion just yet. They will get back to you I will bet money.
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I am sure you are in for a happy ending to this cover cracking problem. Noah and Amber take customer service very seriously :) :)
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Hi,
I bought a PBC cover in August of 2014. My PBC sits under a large carport that has sides so it's not in direct sunlight or gets any direct moisture on it. I discovered the other day that the cover is starting to crack on the top part of the cover in several places and the entire cover feels brittle and dried out.
For those of you who have this cover, have you experienced this with your cover within a relatively short time? I have other covers on my other grills that go 3 or 4 years before this starts to happen. I have contacted PBC about it by email but was wanting to know if other people were having this issue. Thanks.
Wayne
Hi Wayne, I have emailed you back quite a few times since the 9th. All messages are being bounced back with the following error :
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error.
The following address(es) failed:
dimirsky@ipa.net
host mx3.mindspring.com [207.69.189.219]
SMTP error from remote mail server after MAIL FROM:<sales@pitbarrelcooker.com> SIZE=8257:
550 IP 162.254.252.124 is blocked by EarthLink. Go to earthlink.net/block for details.
Give us a call, our direct line is on every PBC. Thank you!
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and there you have it. Noah and Amber will never let ya down :)
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Hi,
I bought a PBC cover in August of 2014. My PBC sits under a large carport that has sides so it's not in direct sunlight or gets any direct moisture on it. I discovered the other day that the cover is starting to crack on the top part of the cover in several places and the entire cover feels brittle and dried out.
For those of you who have this cover, have you experienced this with your cover within a relatively short time? I have other covers on my other grills that go 3 or 4 years before this starts to happen. I have contacted PBC about it by email but was wanting to know if other people were having this issue. Thanks.
Wayne
Hi Wayne, I have emailed you back quite a few times since the 9th. All messages are being bounced back with the following error :
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error.
The following address(es) failed:
dimirsky@ipa.net
host mx3.mindspring.com [207.69.189.219]
SMTP error from remote mail server after MAIL FROM:<sales@pitbarrelcooker.com> SIZE=8257:
550 IP 162.254.252.124 is blocked by EarthLink. Go to earthlink.net/block for details.
Give us a call, our direct line is on every PBC. Thank you!
Thanks for the reply. I don't know why my email would not let a response come back in since I get emails from you. That is how I knew that you were introducing your new ash catcher. Anyway, I probably will call you tomorrow after work. Thanks again.
Wayne
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and there you have it. Noah and Amber will never let ya down :)
X2 on that !!!
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and there you have it. Noah and Amber will never let ya down :)
X2 on that !!!
X3 for sure!