Let's Talk BBQ
FORUM SPONSORS => Pit Barrel Cooker Co. => Topic started by: Jake on December 29, 2013, 11:38:41 PM
-
I was playing around with my new PBC today and was having issues with temps and cooking time and sent off an email to the company with some questions. I thought they might get back to me next week sometime. Mind you this was Sunday at about 4:00 pm California time. At 6:00 pm I'm out in the backyard checking on my ribs and the phone rings, It's Noah, the president of the company. He wants to know exactly what happened and then he diagnoses my problem and let's me know what I need to do to fix my issues, says to call him back anytime. Turns out I was letting it get too hot before I put the lid on.
Who does that? On a Sunday night? Well, this guy does. Now, that's customer service! Oh, and the ribs were awesome.
-
Wow! Noah even knows how to help cook unicorn ribs. I'm not surprised.
I would like to hear a little more about the "too hot before covering" thing, though. I thought you got the charcoal going in the starter can for 20 minutes, poured it into the PBC, added meat and covered. What am I missing?
-
Wow! Noah even knows how to help cook unicorn ribs. I'm not surprised.
I would like to hear a little more about the "too hot before covering" thing, though. I thought you got the charcoal going in the starter can for 20 minutes, poured it into the PBC, added meat and covered. What am I missing?
When I poured in the hot coals I left the lid off till the rest of them got going before I covered it. It got way too hot and I couldn't get it to come down. He said to cover it when I dumped in the hot coals. Makes sense now.
-
That is just freaking awesome.
-
In today's age, nothing better then good service stories.
-
A great testimonial, Jake!
-
Great to hear!
-
That is excellent customer service!
-
I've been teetering about buying a PBC or a WSM this Spring. This is huge, I don't think the Webbers would call me at any time!
Reading this is making my decision .....easy!
-
Regardless of your choice, Weber customer service is legendary and you will be covered with them. Of Course, Pit Barrel Cooker customer service is right up there with the best of them......
-
That is just freaking awesome.
:D Could not have it better!
-
I also have talked to Noah when I had an issue with mine. Very helpful and friendly guy.
Sent from my iPhone using Tapatalk (http://tapatalk.com/m?id=1)
-
I've been teetering about buying a PBC or a WSM this Spring. This is huge, I don't think the Webbers would call me at any time!
Reading this is making my decision .....easy!
Hikerman - I was waffling the same way! A friend recommended I go with the PBC because I already have a horizontal smoker, and then I'd have something different (PBC) instead of similar (WSM). It's sitting on my porch, still in the box, because of how busy we've been...but I am totally looking forward to trying it!
Have a lovely day! Wulfwen
-
Jake- Thank you for the post and Happy New Year, we appreciate each and every customer and want you all to have delicious success with every cook! If you ever have any questions or concerns please don't hesitate to call us. Thank you again, PBC Co. - Amber