Great to hear Terry! You deserved those discounts!
This is very telling of our national problem. I don't want this to be turned into anything political....'cause it isn't. This country has more than it's fair-share of bad managers making bad decisions, chasing customs away.
I try to spend my money where i am appreciated for being a customer.
Terry, I am glad it worked out so well for you.
Gene has a great point - it is NOT political, it is corporate dumbness - typical "store managers" make very little money, work stupid long hours, receive little training in customer care or even customer service, and are measured by strict sales / profit measures that have little to do with taking care of a customer or building a business. I have owned my own business's and worked for corporations in retail and marketing, and outside sales. As an owner, I understood what it took to build a customer base and encourage repeat purchases. Working for the corporate store (whose mission statement speaks of customer care) my compensation strictly encouraged NOT caring about the customer or repeat business.
OK off my soap box tonight. Again, Terry, good for you!