When the pellets are completely dry they will become like sawdust and then be vacuumed out of the hopper. There might be a problem with the pellets in the auger and they will need to be removed.
Burn back is not a common problem but can happen.
Usually happens when a pellet grill is set to 350F or more and then turned off or down to low temp after it reaches over 350F.
The pellets in the auger tube near the firepot get extremely hot at these high temps. When you reduce the temp drastically or turn off the grill the amount of pellets being moved into the firepot slows down or stops. This gives those super heated pellets time to ignite.
This is why during the cool down mode of many pellet grills you will continue to hear pellets dropping occasionally and the fan still running while in this mode. It is moving the pellets out of the auger while it cools to avoid burn back. My Memphis does this during cool down.
I had burn back happen one time on my Traeger Junior because I had it running at high temp and then shut it off too soon. I had caught it before anything bad happened. Smoke bellowing out of the hopper is not a good sight
Just remember if your grill does not have a cooldown feature to let it run for 10 minutes on the lowest setting before shutting it down to help avoid burn back. And keep an eye on it for these 10 minutes. It's an excuse to have another beer while you wait