Let's Talk BBQ

FORUM SPONSORS => Pit Barrel Cooker Co. => Topic started by: spuds on May 20, 2014, 02:45:19 AM

Title: Phone call from PBC
Post by: spuds on May 20, 2014, 02:45:19 AM: Today I got a phone call from them.

They asked how I was,and wanted to let me know they have a backlog and my PBC will ship in second week of June.

Now how is that for customer service,I cant recall any other seller calling me up to keep me in the loop like that.

I think Im beginning to understand why folks speak so highly of this company.Being an American,and the company being American,to see such outstanding customer service,just over the top.

Kudos to PBC,they get it,all the right stuff.WTG!
Title: Re: Phone call from PBC
Post by: sliding_billy on May 20, 2014, 06:14:24 AM: I don't even own a PBC, and I love them. :)
Title: Re: Phone call from PBC
Post by: tekn50 on May 20, 2014, 07:00:40 AM: I remember when I got that call, ahhh. I think it was worth the wait. You will enjoy it this summer.
Title: Re: Phone call from PBC
Post by: muebe on May 20, 2014, 07:03:17 AM: They go above and beyond any other company I have encountered!

Have you tried their babysitting service yet? Noah is great with kid's ;)
Title: Re: Phone call from PBC
Post by: smokeasaurus on May 20, 2014, 07:47:53 AM: Noah and Amber are a couple of class acts.
Title: Re: Phone call from PBC
Post by: Las Vegan Cajun on May 20, 2014, 09:44:46 AM: Now that does sound like great customer service. ;)
Title: Re: Phone call from PBC
Post by: drholly on May 20, 2014, 10:45:58 AM: Quote from: Las Vegan Cajun on May 20, 2014, 09:44:46 AM
Now that does sound like great customer service. ;)

All the way through every contact!
Title: Re: Phone call from PBC
Post by: hikerman on May 20, 2014, 11:07:29 AM: I ordered a PBC from Noah and Amber last Tuesday and she told me they would ship out the first week in June. While I was somewhat disappointed I had a short wait ahead of me, it's actually good news, as business is going well for them.
Great people, selling a great product ,made in the US of A. The word is out about these folks....continued success Noah and Amber!
Title: Re: Phone call from PBC
Post by: spuds on May 20, 2014, 11:16:58 AM: Quote from: hikerman on May 20, 2014, 11:07:29 AM
I ordered a PBC from Noah and Amber last Tuesday and she told me they would ship out the first week in June. While I was somewhat disappointed I had a short wait ahead of me, it's actually good news, as business is going well for them.
Great people, selling a great product ,made in the US of A. The word is out about these folks....continued success Noah and Amber!
Yes,its great to see business is good,so much negative news in the world its so nice to hear something nice for a change isnt it.I dont mind the wait at all if it means good things for folks.
Title: Phone call from PBC
Post by: Pappymn on May 20, 2014, 11:28:29 AM: Quote from: sliding_billy on May 20, 2014, 06:14:24 AM
I don't even own a PBC, and I love them. :)

X2
Title: Re: Phone call from PBC
Post by: Over Dunn on May 20, 2014, 03:34:03 PM: Hey, maybe we'll see them on Shark Tank soon! :D Imagine being partnered with Mr. Wonderful! :P

OD
Title: Re: Phone call from PBC
Post by: drholly on May 20, 2014, 03:51:40 PM: Quote from: Over Dunn on May 20, 2014, 03:34:03 PM
Hey, maybe we'll see them on Shark Tank soon! :D Imagine being partnered with Mr. Wonderful! :P

OD

I'd love to see them get the funding to grow the business. I just don't want to see them become a company with an automated answering system... I like calling and talking with Amber...
Title: Re: Phone call from PBC
Post by: jkbird59 on May 20, 2014, 06:25:48 PM: Lucky me, just got home and my PBC is here.Gonna go big with a Memorial Day boston butt.
Title: Re: Phone call from PBC
Post by: spuds on May 20, 2014, 07:49:35 PM: Make sure to post pictures,you'll never hear the end of it if you cook Unicorn,LOL! :D
Title: Re: Phone call from PBC
Post by: PongGod on May 20, 2014, 11:41:16 PM: I definitely agree with the sentiment. Noah and Amber provide an uncommon level of personalized customer service. They deserve all the business success they are now experiencing.
Title: Re: Phone call from PBC
Post by: drholly on May 20, 2014, 11:41:29 PM: Quote from: spuds on May 20, 2014, 07:49:35 PM
Make sure to post pictures,you'll never hear the end of it if you cook Unicorn,LOL! :D

From experience - too true!
Title: Re: Phone call from PBC
Post by: jkbird59 on May 21, 2014, 11:28:37 AM: Quote from: spuds on May 20, 2014, 07:49:35 PM
Make sure to post pictures,you'll never hear the end of it if you cook Unicorn,LOL! :D
[/quote

will do
Title: Phone call from PBC
Post by: Dtcjem on May 23, 2014, 09:25:36 AM: I had the same experience. I have one and ordered one for my father on line. Was back ordered and got a personal call, and a date it would ship. To top it off, it shipped on time!

Good customer service is hard to find!!

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