Let's Talk BBQ

Outdoor Cooking Equipment => Grills & Smokers => Pellet Grills and Smokers => Topic started by: GusRobin on October 11, 2020, 03:07:20 PM

Title: Now this is customer service
Post by: GusRobin on October 11, 2020, 03:07:20 PM
Hard to beat this level of customer service (Wasn't my house. was on Facebook)

(https://i.imgur.com/hAkh9Jh.png)
Title: Re: Now this is customer service
Post by: teesquare on October 11, 2020, 03:43:41 PM
It is. As well as lawsuit prevention/goodwill advertising. ;)
Title: Re: Now this is customer service
Post by: GusRobin on October 11, 2020, 07:34:05 PM
No lawsuit as the guy the fire started in the electrical in the house. The grill wasn't even plugged in
Title: Re: Now this is customer service
Post by: smokeasaurus on October 11, 2020, 09:26:35 PM
Ray over at Rec Tec is one of the good guys :thumbup:
Title: Re: Now this is customer service
Post by: Tailgating is my game on October 12, 2020, 11:46:20 AM
Sorry about your brothers house Gus....glad they are all safe
Title: Re: Now this is customer service
Post by: TMB on October 12, 2020, 12:36:42 PM
WOW, sorry to hear about the house just glad everyone is ok.   I agree with Smoke, Ray over at Rec Tec is one of the good guys for sure.
Title: Re: Now this is customer service
Post by: teesquare on October 12, 2020, 08:45:52 PM
Quote from: GusRobin on October 11, 2020, 07:34:05 PM
No lawsuit as the guy the fire started in the electrical in the house. The grill wasn't even plugged in

Ohhh...I mis-understood. I thought the GRILL was the cause of the fire. Glad all are o.k. We can replace things...And it is great of Rec Tec to do that.
Title: Re: Now this is customer service
Post by: old sarge on October 12, 2020, 09:15:47 PM
Devastating.  Hope all are adjusting with the loss.
Title: Re: Now this is customer service
Post by: GusRobin on October 13, 2020, 12:03:32 AM
Quote from: Tailgating is my game on October 12, 2020, 11:46:20 AM
Sorry about your brothers house Gus....glad they are all safe
Wasn't my brother, it was a post off facebook