The air fryer I bought has performed well but one thing I noticed after 20 or so days of use was the none stick surface was starting to come off. I emailed the company to see if it was covered under warranty so I could get a replacement. This is the email back and forth:
"I purchased this Air Fryer on Feb. 2nd 2018. I have used it and really like it but I have noticed the bottom pot that holds the basket is starting to chip. Bare metal is starting to show. This is very disappointing in a product so new. If this is covered by warranty please let me know how to get replacement parts.
You can view the damage here:"
Their answer was as follows:
"Thank you for contacting us
I reviewed your order and I see that this order was delivered 1/4/2018 10:39 AM
I am sorry but our return or refund policies is 30 days after the product has been received.
Thanks for your understanding.
Best regards,
Lucille
Customer Service
USASuperstore"
After I received that email I emailed Amazon about the problem. 10 minutes later I had a return sticker sent to me and my money refunded.
Always nice to see Amazon step up to the plate when companies will not.
Ordered another brand and will review after I get it.