Let's Talk BBQ

General => General Discussion & Topics => General Discussion => Topic started by: Pappymn on October 22, 2012, 06:46:23 PM

Title: Thermapen Story
Post by: Pappymn on October 22, 2012, 06:46:23 PM
So my much beloved red Thermapen, the fastest color of all, started acting unusual. It would not read when fully extended. Thought it might need a new battery. Replaced the battery, but the issue remained.

So I emailed Thermoworks. They responded immediately, and opened a case. They asked me to send them my super fast Thermapen for them to investigate. The same day they received the pen, they emailed me that they will be replacing my Thermapen. They were never concerned or cared that the product is out of warranty by at least a year.

Only reason I share this story is that I know you all appreciate a great product and great service.  This great American company stands by their products! Though they are not made here (England), they support what they make.

Title: Re: Thermapen Story
Post by: smokeasaurus on October 22, 2012, 07:15:41 PM
That is good to know!! Always nice when a company stands behind its product and takes care of its customers!!
Title: Re: Thermapen Story
Post by: mikecorn.1 on October 22, 2012, 08:43:16 PM
Good to know they have excellent customer service.
Title: Re: Thermapen Story
Post by: Ka Honu on October 22, 2012, 11:37:22 PM
Lucky thing you had the red one.  Service (like everything else) on the other models is slower.
Title: Re: Thermapen Story
Post by: muebe on October 23, 2012, 08:30:33 AM
Quote from: Ka Honu on October 22, 2012, 11:37:22 PM
Lucky thing you had the red one.  Service (like everything else) on the other models is slower.

They only repair the Red one after the warranty is up because it is known to be one of the slowest. Thermoworks feels bad about that so an extended warranty is their compromise. No extended warranty for the fastest Green one ;)
Title: Re: Thermapen Story
Post by: smoker pete on October 23, 2012, 11:16:31 AM
Quote from: muebe on October 23, 2012, 08:30:33 AM
Quote from: Ka Honu on October 22, 2012, 11:37:22 PM
Lucky thing you had the red one.  Service (like everything else) on the other models is slower.

They only repair the Red one after the warranty is up because it is known to be one of the slowest. Thermoworks feels bad about that so an extended warranty is their compromise. No extended warranty for the fastest Green one ;)

The PINK one rocks!!!  ;D ;D 8)

(http://i854.photobucket.com/albums/ab105/papa_peter/Thermapen1.jpg)
Title: Re: Thermapen Story
Post by: Pam Gould on October 23, 2012, 01:11:54 PM
Smoker..the pink one is HOT..and the green one is fast..green is for go..I have both...Thermapens are the best.  Pam .☆´¯`•.¸¸. ི♥ྀ.

[attachment deleted by admin]
Title: Thermapen Story
Post by: mikecorn.1 on October 23, 2012, 01:52:42 PM
(http://img.tapatalk.com/d/12/10/24/a7ame5ud.jpg)
BOW DOWN TO THE BLACK!! ;) ;D


Sent from my iPhone using Tapatalk
Title: Re: Thermapen Story
Post by: squirtthecat on October 23, 2012, 01:58:29 PM

Silly silly pigments...

(https://lh3.googleusercontent.com/-wWxkXKf6RXY/T9Ooa6Z8y8I/AAAAAAABicQ/0eQxBlus4b8/s912/IMGP9982.JPG)
Title: Re: Thermapen Story
Post by: Ka Honu on October 23, 2012, 03:57:26 PM
Some people never learn.  If the science didn't prove it (as shown in an earlier Thermapen thread), you should at least have noted that the first (and therefore the fastest) posts on this thread mentioning color were all about RED.  Duh!
Title: Re: Thermapen Story
Post by: Pam Gould on October 23, 2012, 04:19:05 PM
Red means stop.  .☆´¯`•.¸¸. ི♥ྀ.
Title: Re: Thermapen Story
Post by: Ka Honu on October 23, 2012, 04:29:02 PM
Quote from: Pam Gould on October 23, 2012, 04:19:05 PM
Red means stop.

True.  When you have a red Thermapen, you can stop looking for a faster one because they don't exist.
Title: Re: Thermapen Story
Post by: TMB on October 23, 2012, 04:56:55 PM
Quote from: Ka Honu on October 23, 2012, 04:29:02 PM
Quote from: Pam Gould on October 23, 2012, 04:19:05 PM
Red means stop.

True.  When you have a red Thermapen, you can stop looking for a faster one because they don't exist.
Well said!  Reason I own a RED one!   ;) ;)

Besides,  when checking a butt cooked in  INFRARED you got to be FAST!!
Title: Thermapen Story
Post by: GrillGeek on October 23, 2012, 07:22:02 PM
KTM Orange is the fastest ;)
Title: Re: Thermapen Story
Post by: Keymaster on October 23, 2012, 07:59:08 PM
Sorry Guys but Teals the Real Deal ;)

(http://i1264.photobucket.com/albums/jj487/Tanner1965/011-4.jpg)