Let's Talk BBQ
General => General Discussion & Topics => General Discussion => Topic started by: hikerman on April 17, 2016, 04:52:18 PM
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Three weeks ago I placed two orders with Amazon that were going to come in five separate deliveries. First one came with one item cracked and unusable. No problem, this happens occasionally. So I boxed up the item and sent it back on their dime. Got credited. Another pkg (copper Moscow Mule mugs) was said to arrive same day. Didn't arrive but an email said now a week delay. Got another email informing me of that day's delivery of mugs. Didn't arrive. That night was told another week! I also was awaiting a rotisserie set-up that Old Dave had reccomended at a sweet price! Thursday night it arrived.....damaged! I opened it up and it looked bad! Called Amazon customer service (one of the best customer service anywhere) told them my story. They want to keep their customers. They apologized and told me I didn't have to return the rotisserie, they would credit me, the mugs are arriving Monday, but they credited those too, so they were a gift, plus gave me a $20.00 gift card. Is that fair? Yes it is! :)
Best part of the story, I took six or seven whacks with a rubber mallet and a few chest squeezes and I'm close to round...not perfect yet. But getting there! Amazon redeemed themselves! 8)
And the first rotisserie cook goes on......
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I buy nearly everything from Amazon, including deodorant and toothpaste. They have never let me down once. Not even close. Great story.
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Yep their customer service is great! Are they going to send you a new rotisserie?
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Yep their customer service is great! Are they going to send you a new rotisserie?
No Mike. But I was credited for the one I received, and am free to keep, toss, or give away. I'm keeping it as it is about 95% back to circular. I'll get there!
Even in it's imperfect state it does a sweet job!
Thanks Dave!
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What critter you cooking there? Looks great
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Pappy that's a version of beef barbicoa using a 4lb chuckie.
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We get our dog food from the big "A" as well as other auto ship items.......glad to hear this story.......... :) :)
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The few times Amazon has messed up with me they always corrected it promptly
Glad to hear they took care of you Gene!
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Our government. Should hire Amazon to straighten up the economy ! They already store the CIA's servers.
They have always backed up what they sell for me although there have been very few problems.
I really like the rotessorie ..
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On a side-note, I have heard that Amazon's customer service has been hired on to run Comcast's customer service, which is amongst the worst in the nation. Amazon has their work cut out for them on this one I believe. But they may very well be successful working for the devil! This bears watching!
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Nice Gene!!! I have had nothing but good luck with Amazon too! Don