Flame in auger tube

[rwalters]

Ran the MAK again on Monday night. All good! 

There was a lot of pellet dust in the hopper and the tube.

Sweet!!! Sounds like you’re life can resume

[sparky]

Get a colander and strain the dust out of your pellets.

[Pac Man]

Ran the MAK again on Monday night. All good! 

There was a lot of pellet dust in the hopper and the tube.

Glad to hear it!

[FinsnFeathers]

Here we go again.....vacuumed out the fire pot. Put new pellets (lumberjack apple and cherry) in the hopper. Set the temp to 375. Put the pork sausage on.

Cook went well. Hit the power down.....10 minutes later smoke coming out the hopper again....not happy at all for the money I spent.

This time I powered down....could smell burtness again.

I talked a buddy at work to get a 2 star.....he told me this morning he had the same issue during a cook.

My pellets are dry....all vents clear...fire pot clean.

Don't  get it.....pretty disappointed at this point....so is my buddy.

[Pappymn]

They will make this right. Please give them the opportunity. They have failed no one I am aware of


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[rwalters]

100% agree! Give MAK the opportunity to resolve this for you. This is absolutely not the norm.

[FinsnFeathers]

I will....just venting.

It was in the add mode when I went to cool down. Think it is a timing issue?

[Harriska2]

Here we go again.....vacuumed out the fire pot. Put new pellets (lumberjack apple and cherry) in the hopper. Set the temp to 375. Put the pork sausage on.

Cook went well. Hit the power down.....10 minutes later smoke coming out the hopper again....not happy at all for the money I spent.

This time I powered down....could smell burtness again.

I talked a buddy at work to get a 2 star.....he told me this morning he had the same issue during a cook.

My pellets are dry....all vents clear...fire pot clean.

Don't  get it.....pretty disappointed at this point....so is my buddy.

Do you have the newest version of the MAK 2 grill?

How old is your grill?

Also, what brand of pellets are you using? If you are still using Lumberjack pellets try the Bear Mt Hickory. When I used the Bear Mt Alder I had all sorts of problems.

[FinsnFeathers]

Grill is just a year old.

I am using Lumberjack 100% apple and 100% cherry.  Been doing so the whole time.

Also using a colander now as well.

[rwalters]

I really believe this will be an easy fix once MAK helps you figure out the culprit. When the cool down cycle is working properly, the likelihood of burn-back should be nil. In my opinion, something that is easily correctable is just not right. Keep MAK informed and they will have your back til you are 100% satisfied. That’s just how they roll

[Harriska2]

When I got a Traeger Jr I had burn back *every* *single* *time*. We installed a switch for fan only for shutoff that really helped but we still had burnbacks about 1 out of 3 or 4 times. It wasn’t until we stopped using Traeger pellets when the burnback ceased. I would consider trying different pellets. The bear mt is what mak uses and sells. I highly recommend the hickory as I’ve gone thru 20 bags without a problem.

[FinsnFeathers]

Sent another email two days ago to Dennis at MAK but no response yet...

[rwalters]

Sent another email two days ago to Dennis at MAK but no response yet...

Definitely not making excuses, but have you tried calling? In my experience, calling is a much better way to get through to the guys at MAK.

[FinsnFeathers]

Sent another email two days ago to Dennis at MAK but no response yet...

Definitely not making excuses, but have you tried calling? In my experience, calling is a much better way to get through to the guys at MAK.

I have not. We are out in our 5th but heading home today. I will try calling tomorrow.

[TentHunteR]

Sent another email two days ago to Dennis at MAK but no response yet...

Definitely not making excuses, but have you tried calling? In my experience, calling is a much better way to get through to the guys at MAK.

Yep, calling is better.  You never know; Dennis may be out of the office, and Matt or somebody else can help get the ball rolling!