Let's Talk BBQ

Outdoor Cooking Equipment => Charbroil Infrared & SRG style Cookers => Grills & Smokers => Big Easy (BEESR) and SRG Type cookers => Topic started by: drvrbob on July 26, 2016, 10:09:54 AM

Title: Customer service from Char-Broil for The Big Easy srg
Post by: drvrbob on July 26, 2016, 10:09:54 AM

Just want to say my srg I received it Friday cooked on it Saturday and Sunday and the Smoke Box handle came loose I called Char-Broil and they are sending me a complete smoker box assembly although I just needed thehandle great customer service I have cooked  2 meals on the srg and it was great.I love this thing.

Title: Re: Customer service from Char-Broil for The Big Easy srg
Post by: TMB on July 26, 2016, 10:28:43 AM

Good to hear..   They do have good service

BTW... Welcome to the forum!

Title: Re: Customer service from Char-Broil for The Big Easy srg
Post by: Roget on July 26, 2016, 12:04:37 PM

I agree with Tommy. Great customer service.

They sent me a new regulator on just my word that the SRG didn't seem to have a strong enough flame.
I didn't even ask for it. The rep. was very helpful and offered the replacement.