Let's Talk BBQ

FORUM SPONSORS => MAK Grills => Topic started by: frankan9 on May 04, 2018, 09:05:19 AM

Title: Wheels/Casters
Post by: frankan9 on May 04, 2018, 09:05:19 AM: I haven't transported my 2 star further than my patio , but I'm looking for some way to upgrade the wheels to something a little more robust.It seems like the oem casters can't take rolling over pavers without bending .I've straightened them a few times already,just waiting for one to snap off. Has anyone come up with a suitable replacement?
Title: Re: Wheels/Casters
Post by: Dave R. on May 04, 2018, 09:19:38 AM: Quote from: frankan9 on May 04, 2018, 09:05:19 AM
I haven't transported my 2 star further than my patio , but I'm looking for some way to upgrade the wheels to something a little more robust.It seems like the oem casters can't take rolling over pavers without bending .I've straightened them a few times already,just waiting for one to snap off. Has anyone come up with a suitable replacement?

Wow, that surprises me a little. My 2 star is a recent model and the caster appear to be bolted on very well and sturdy. Not saying they couldn't bend but if they do simply by rolling over pavers I would suggest calling MAK and ask for some guidance. I'm sure they would like to know so if there is a problem they can address it. A couple of reasons I chose a MAK is customer support and quality of build. Good luck getting this resolved and please do keep the rest of us MAK owners informed.
Title: Re: Wheels/Casters
Post by: frankan9 on May 04, 2018, 10:11:23 AM: I haven't contacted Mak yet because i was able to straighten the casters.But even a direct replacement would still be a 3/8"x16 bolt. I think I need to come up with a better solution to mount a wider/ taller caster. The thin wheels catch in the spaces between the pavers.I don't think a 3/8" diameter bolt is strong enough.
Title: Re: Wheels/Casters
Post by: mrbbq on May 04, 2018, 02:11:29 PM: Franken9.....call Dennis Ogg@MAK (503) 623-1234. If your grill is under 3 years old, MAK will warranty the caster that got bent. Last year MAK did change casters to a better type, and hasn't had many issues with them.
Title: Re: Wheels/Casters
Post by: frankan9 on May 04, 2018, 03:37:32 PM: Here's a pic just to show you what i'm talking about. I'll call Dennis and see what he can do for me. hopefully they came up with a sturdier caster. My 2 star is a 2016

Thanks
Title: Re: Wheels/Casters
Post by: TentHunteR on May 04, 2018, 05:32:09 PM: Yes, the new casters for the 2017's are better!
Title: Re: Wheels/Casters
Post by: frankan9 on May 04, 2018, 05:58:16 PM: Ok!! Just got off the phone with Dennis @ MAK and he's sending out the newer upgraded casters on monday. Can't complain about the customer service at MAK Grills!!

Thanks for the help :thumbup:
Title: Re: Wheels/Casters
Post by: smokeasaurus on May 04, 2018, 08:34:55 PM: MAK CS rocks. Glad they are on our side :)
Title: Re: Wheels/Casters
Post by: Michigan0626 on May 07, 2018, 06:17:02 AM: Quote from: frankan9 on May 04, 2018, 05:58:16 PM
Ok!! Just got off the phone with Dennis @ MAK and he's sending out the newer upgraded casters on monday. Can't complain about the customer service at MAK Grills!!

Thanks for the help :thumbup:

How much are the new and upgraded casters?
Title: Re: Wheels/Casters
Post by: frankan9 on May 07, 2018, 07:46:44 AM: I have no idea how much the new casters cost. Mak is sending them under warranty free of charge. Great customer service!!!