Wheels/Casters

[frankan9]

I haven't transported my 2 star further than my patio , but I'm looking for some way to upgrade the wheels to something a little more robust.It seems like the oem casters can't take rolling over pavers without bending .I've straightened them a few times already,just waiting for one to snap off. Has anyone come up with a suitable replacement?

[Dave R.]

I haven't transported my 2 star further than my patio , but I'm looking for some way to upgrade the wheels to something a little more robust.It seems like the oem casters can't take rolling over pavers without bending .I've straightened them a few times already,just waiting for one to snap off. Has anyone come up with a suitable replacement?

Wow, that surprises me a little. My 2 star is a recent model and the caster appear to be bolted on very well and sturdy. Not saying they couldn't bend but if they do simply by rolling over pavers I would suggest calling MAK and ask for some guidance. I'm sure they would like to know so if there is a problem they can address it. A couple of reasons I chose a MAK is customer support and quality of build. Good luck getting this resolved and please do keep the rest of us MAK owners informed.

[frankan9]

I haven't contacted Mak yet because i was able to straighten the casters.But even a direct replacement would still be a 3/8"x16 bolt. I think I need to come up with a better solution to mount a wider/ taller caster. The thin wheels catch in the spaces between the pavers.I don't think a 3/8" diameter bolt is strong enough.

[mrbbq]

Franken9.....call Dennis Ogg@MAK (503) 623-1234. If your grill is under 3 years old, MAK will warranty the caster that got bent. Last year MAK did change casters to a better type, and hasn't had many issues with them.

[frankan9]

Here's a pic just to show you what i'm talking about. I'll call Dennis and see what he can do for me. hopefully they came up with a sturdier caster. My 2 star is a 2016

Thanks

[TentHunteR]

Yes, the new casters for the 2017's are better!

[frankan9]

Ok!! Just got off the phone with Dennis @ MAK and he's sending out the newer upgraded casters on monday. Can't complain about the customer service at MAK Grills!!

Thanks for the help

[smokeasaurus]

MAK CS rocks. Glad they are on our side 

[Michigan0626]

Ok!! Just got off the phone with Dennis @ MAK and he's sending out the newer upgraded casters on monday. Can't complain about the customer service at MAK Grills!!

Thanks for the help

How much are the new and upgraded casters?

[frankan9]

I have no idea how much the new casters cost. Mak is sending them under warranty free of charge. Great customer service!!!