I'd hate to even hazard a guess as to how much $$$ I've spent with Cabela's over the years, whether in store or mail order and in the rare event I have needed to return or exhange something I have never had a problem. Their customer service is absolutely top notch. Sure wish they would open a store in Sioux Falls! I never fail to stop when I go by their store in Mitchell, SD or Medford, MN. Mrs TF likes to hit the outlet mall at Medford so I just have her drop me at Cab's and call when she gets done there. Works out pretty good, but can be a bit hard on the budget!