Was thinking the same thing. I asked him should this be part of regular maintenance for me. He said it should not happen again
On the bright side he told me he got a great deal on an Electrolux fridge. And every month he has to mess around with the thing to get the ice maker to work.
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Icemakers on any fridge are tempermental. Again, knock on wood, the two icemakers in our Electrolux have worked great in our 10 months of ownership
