Let's Talk BBQ
FORUM SPONSORS => Pit Barrel Cooker Co. => Topic started by: Ken H on June 11, 2014, 06:00:06 PM
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I know the forum members have high regards for the customer service provided by Noah and Amber, and rightfully so. Just today, I sent an email to Noah asking some questions regarding an issue with my cooker. Within an hour my phone rang and, yes, it was Noah. He answered my questions and gave me some helpful and much needed advice. He was in no hurry to terminate the conversation even though he must have a lot of other issues to deal with. It doesn't get any better than that.
Later, I was thinking: What if I sent an email to the president of Comcast regarding some glitches my new cable box is experiencing. Would he or she call me back and discuss my problems? Would he or she even know how the cable box works? I realize the presidents of big corporations don't personally handle customer service issues. Nevertheless, it makes me appreciate all the more how attentive to their customers' needs that Noah and Amber are. I have never dealt with any company that has responded so quickly with genuine concern that their customer is satisfied with their product. My hat's off to the Glanvilles!
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Ken - a great testimonial and spot on! Thanks for sharing your experience.
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Nice write up! Comcast is the company we all love to hate! That's what happens when you give them a territorial monopoly.
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Now THAT is great customer service. ;)
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Nice write up! Comcast is the company we all love to hate! That's what happens when you give them a territorial monopoly.
Hard to imagine Comcast being any more aggravating than AT&T (although they have much in common).
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That is very cool.
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Nice write up! Comcast is the company we all love to hate! That's what happens when you give them a territorial monopoly.
Hard to imagine Comcast being any more aggravating than AT&T (although they have much in common).
Not even in the same ballpark as Virgin Mobile,totally without redeeming social value.
Amber and Noah have customer service down to a science,and that rates extremely high with me.
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I think great customer service just comes naturally when your so hands on with your product like Noah.
Never had to call them about anything but I know how helpful they have been to many members on this forum.
And just hearing your experience really cements those thoughts ;)
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Thank you for the kind words, we enjoy talking with each and everyone of you and are always here to help. Have a great weekend everyone and Happy Father's Day to all you dads! PBC Co. - Amber