Author Topic: Thermopen Repair  (Read 753 times)

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Offline rexster314

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Thermopen Repair
« Reply #-1 on: July 11, 2020, 04:06:34 PM »
The swivel on the probe has been wonky for several months now, couldn't tighten it up anymore and was almost useless.
Tore into it yesterday. The plastic boss had cracked and couldn't tighten up. I drilled out both sides of the thermometer, being careful not to break the thin temperature wire from the probe, then used a 3/8" nut/bolt to put everything back together. Super glued the nut so it wouldn't back out and all is well again No pictures because I didn't care about going through hoops to resize them
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Masterbuilt 40" Sportsman Elite gasser
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Offline Pappymn

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Re: Thermopen Repair
« on: July 11, 2020, 04:12:30 PM »
They will repair and recalibrate for a small fee. They stand by their product extremely well. I know from experience


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Offline rexster314

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Re: Thermopen Repair
« Reply #1 on: July 11, 2020, 04:54:40 PM »
They will repair and recalibrate for a small fee. They stand by their product extremely well. I know from experience


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30 minutes of my time and it's fixed.
Masterbuilt 560 Gravity Feed
7 Foot X 20" Pipe BBQ pit with offset firebox
KitchenAid 720-0856V 8 burner 88,000btu gasser
Masterbuilt 40" Sportsman Elite gasser
2 MES 40" smokers
Vacmaster 320 Vacuum Cham

Offline Lines

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Re: Thermopen Repair
« Reply #2 on: July 11, 2020, 07:06:16 PM »
Good work rexster314.

Offline TMB

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Re: Thermopen Repair
« Reply #3 on: July 11, 2020, 08:22:52 PM »
Good job, you would think their warranty would be longer since the $$ is sooooo high
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Offline GusRobin

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Re: Thermopen Repair
« Reply #4 on: July 11, 2020, 09:13:57 PM »
I bought a refurb unit. Sometime after the limited warranty on it, it failed. I called them and inquired about repair. They said never mind and sent me a new one (probably refurb unit but still works today. I have found that when something fails, call the customer service # of the company. You may be pleasantly surprised.
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Offline teesquare

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Re: Thermopen Repair
« Reply #5 on: July 11, 2020, 09:33:12 PM »
I like it when I can repair something myself...even if customer service would take care of the problem. Good on ya rexster!
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