They certainly are! He was willing to do WHATEVER I wanted to keep me happy and I actually declined a very generous offer from him. In the end all I asked for was a cover and some rubs, because I don't feel like it was their fault in any way, and I'm hoping the cover will help the damaged area last longer. After I touch it up on my own.
He was super nice and very interested in keeping me happy. I'm satisfied with the outcome.